Certified Business Excellence Professional

COURSE DESCRIPTION

Business Excellence course will give you the ability to objectively assess an organization in its context using a systematically designed assessment framework in order to provide management with actionable deliverables that can help drive results, innovation, continuous improvement, organizational development, and the crafting of strategy.

Business Excellence course focuses on developing and honing the understanding and skills needed to effectively conduct site visits, interact appropriately with people at all levels in an organization, assess organizations against an excellence model or framework, and report the findings to an organization’s management.

What topics are covered?

• • • Understanding different Excellence Models
    • Assessor competencies
    • Understanding the Assessment process
    • Simulation of a typical assessment process
    • Interview techniques
    • Collecting and understanding organizational information
    • Evidenced based Scoring
    • Providing value-adding feedback, both written and verbal

What’s included?

• • Instruction by an expert facilitator
  • Small, interactive classes
  • Specialized manual and course materials
  • Assessment using both assignment and final MCQ EXAM