Mastering Strategic Patient Experience is a comprehensive 30-hour program that equips healthcare professionals with the skills to enhance patient experience through a strategic, data-driven approach. Participants learn to build a patient-centered culture, analyze experience data, map patient journeys, improve service recovery, and apply Lean, Six Sigma, and AI concepts to healthcare delivery. The program also focuses on leadership, change management, and workforce engagement, culminating in the development of patient experience strategies, KPIs, and ROI measurement. Through interactive, real-world healthcare applications, the course bridges frontline practice with organizational leadership.
