{"id":209005,"date":"2026-07-26T20:07:17","date_gmt":"2026-07-26T20:07:17","guid":{"rendered":"https:\/\/excellencefield.com\/product\/mastering-strategic-patient-experience\/"},"modified":"2026-07-26T20:25:51","modified_gmt":"2026-07-26T20:25:51","slug":"mastering-strategic-patient-experience","status":"publish","type":"product","link":"https:\/\/excellencefield.com\/en\/product\/mastering-strategic-patient-experience\/","title":{"rendered":"Mastering Strategic Patient Experience"},"content":{"rendered":"<p><strong><span style=\"font-size: 11pt; line-height: 107%; font-family: Aptos, sans-serif;\">Mastering Strategic Patient Experience<\/span><\/strong><span style=\"font-size: 11pt; line-height: 107%; font-family: Aptos, sans-serif;\"> is a comprehensive 30-hour program that equips healthcare professionals with the skills to enhance patient experience through a strategic, data-driven approach. Participants learn to build a patient-centered culture, analyze experience data, map patient journeys, improve service recovery, and apply Lean, Six Sigma, and AI concepts to healthcare delivery. <\/span><\/p>\n<p><span style=\"font-size: 11pt; line-height: 107%; font-family: Aptos, sans-serif;\">The program also focuses on leadership, change management, and workforce engagement, culminating in the development of patient experience strategies, KPIs, and ROI measurement. Through interactive, real-world healthcare applications, the course bridges frontline practice with organizational leadership.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Mastering Strategic Patient Experience is a comprehensive 30-hour program that equips healthcare professionals with the skills to enhance patient experience through a strategic, data-driven approach. Participants learn to build a patient-centered culture, analyze experience data, map patient journeys, improve service recovery, and apply Lean, Six Sigma, and AI concepts to healthcare delivery. The program also [&hellip;]<\/p>\n","protected":false},"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0},"product_brand":[],"product_cat":[15],"product_tag":[],"class_list":["post-209005","product","type-product","status-publish","product_cat-uncategorized","first","instock","sale","downloadable","virtual","sold-individually","purchasable","product-type-simple"],"acf":[],"_links":{"self":[{"href":"https:\/\/excellencefield.com\/en\/wp-json\/wp\/v2\/product\/209005","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/excellencefield.com\/en\/wp-json\/wp\/v2\/product"}],"about":[{"href":"https:\/\/excellencefield.com\/en\/wp-json\/wp\/v2\/types\/product"}],"replies":[{"embeddable":true,"href":"https:\/\/excellencefield.com\/en\/wp-json\/wp\/v2\/comments?post=209005"}],"version-history":[{"count":1,"href":"https:\/\/excellencefield.com\/en\/wp-json\/wp\/v2\/product\/209005\/revisions"}],"predecessor-version":[{"id":209012,"href":"https:\/\/excellencefield.com\/en\/wp-json\/wp\/v2\/product\/209005\/revisions\/209012"}],"wp:attachment":[{"href":"https:\/\/excellencefield.com\/en\/wp-json\/wp\/v2\/media?parent=209005"}],"wp:term":[{"taxonomy":"product_brand","embeddable":true,"href":"https:\/\/excellencefield.com\/en\/wp-json\/wp\/v2\/product_brand?post=209005"},{"taxonomy":"product_cat","embeddable":true,"href":"https:\/\/excellencefield.com\/en\/wp-json\/wp\/v2\/product_cat?post=209005"},{"taxonomy":"product_tag","embeddable":true,"href":"https:\/\/excellencefield.com\/en\/wp-json\/wp\/v2\/product_tag?post=209005"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}