{"id":209001,"date":"2026-07-26T20:01:07","date_gmt":"2026-07-26T20:01:07","guid":{"rendered":"https:\/\/excellencefield.com\/?post_type=eb_course&#038;p=209001"},"modified":"2026-07-26T20:10:14","modified_gmt":"2026-07-26T20:10:14","slug":"mastering-strategic-patient-experience","status":"publish","type":"eb_course","link":"https:\/\/excellencefield.com\/en\/courses\/mastering-strategic-patient-experience\/","title":{"rendered":"Mastering Strategic Patient Experience"},"content":{"rendered":"<p><strong><span style=\"font-size:11pt;line-height:107%;font-family:Aptos, sans-serif;\">Mastering Strategic Patient Experience<\/span><\/strong><span style=\"font-size:11pt;line-height:107%;font-family:Aptos, sans-serif;\"> is a comprehensive 30-hour program that equips healthcare professionals with the skills to enhance patient experience through a strategic, data-driven approach. Participants learn to build a patient-centered culture, analyze experience data, map patient journeys, improve service recovery, and apply Lean, Six Sigma, and AI concepts to healthcare delivery. <\/span><\/p>\n<p><span style=\"font-size:11pt;line-height:107%;font-family:Aptos, sans-serif;\">The program also focuses on leadership, change management, and workforce engagement, culminating in the development of patient experience strategies, KPIs, and ROI measurement. Through interactive, real-world healthcare applications, the course bridges frontline practice with organizational leadership.<\/span><\/p>\n","protected":false},"featured_media":209009,"comment_status":"open","ping_status":"closed","template":"","eb_course_cat":[173664,173665],"class_list":["post-209001","eb_course","type-eb_course","status-publish","has-post-thumbnail","hentry","eb_course_cat-healthcare"],"acf":[],"_links":{"self":[{"href":"https:\/\/excellencefield.com\/en\/wp-json\/wp\/v2\/eb_course\/209001","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/excellencefield.com\/en\/wp-json\/wp\/v2\/eb_course"}],"about":[{"href":"https:\/\/excellencefield.com\/en\/wp-json\/wp\/v2\/types\/eb_course"}],"replies":[{"embeddable":true,"href":"https:\/\/excellencefield.com\/en\/wp-json\/wp\/v2\/comments?post=209001"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/excellencefield.com\/en\/wp-json\/wp\/v2\/media\/209009"}],"wp:attachment":[{"href":"https:\/\/excellencefield.com\/en\/wp-json\/wp\/v2\/media?parent=209001"}],"wp:term":[{"taxonomy":"eb_course_cat","embeddable":true,"href":"https:\/\/excellencefield.com\/en\/wp-json\/wp\/v2\/eb_course_cat?post=209001"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}